Privacy Policy

1. INTRODUCTION

DocAssure.ai ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document generation services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, contact details
• Payment Information: Billing address, payment method details (processed through secure third-party providers)
• Profile Data: User preferences, account settings, service usage history

2.2 Document and File Data

When you use our AI document generation services:

• Uploaded Files: Documents, images, PDFs, and other files you submit for processing
• Generated Documents: AI-created content, templates, and output documents
• Form Data: Questionnaire responses, input fields, and configuration data
• Processing Metadata: File types, timestamps, processing logs, and usage patterns

2.3 Automatically Collected Information

We automatically collect certain information when you access our services:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics
• Location Data: General geographic location based on IP address

3. COOKIES AND TRACKING TECHNOLOGIES

We use various cookies and tracking technologies to enhance your experience:

3.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Google Analytics and similar services to understand usage patterns
• Functional Cookies: Remember your preferences and enhance user experience
• Marketing Cookies: Track user behavior for advertising and marketing purposes
• Performance Cookies: Monitor website performance and optimize services

3.2 Third-Party Analytics

We use Google Analytics and other analytics services to understand how users interact with our website. These services may collect information about your use of our site and other websites.

4. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

• Service Provision: Process documents, generate content, manage your account
• AI Processing: Train and improve our artificial intelligence algorithms
• Communication: Send service-related notifications and updates
• Analytics: Analyze usage patterns and improve our services
• Marketing: Personalize content and track marketing effectiveness
• Security: Detect fraud, prevent abuse, and ensure platform security
• Legal Compliance: Meet legal obligations and respond to lawful requests

5. DATA SHARING AND DISCLOSURE

5.1 Current Sharing Practices

We currently do not share your personal information with third parties for their marketing purposes.

5.2 Service Providers

We may share information with trusted service providers who assist us with:

• Cloud hosting and data storage services
• Payment processing and billing
• Analytics and website optimization
• Customer support and communication tools

5.3 Legal Requirements

We may disclose information when required by law, court order, or government request.

5.4 Future Business Changes

IMPORTANT: We reserve the right to update our data sharing practices in the future. Any changes will be reflected in an updated Privacy Policy.

6. DATA RETENTION

We retain your information for 2 years from your last account activity, including:

• Account and profile information
• Uploaded files and documents
• Generated documents and content
• Payment and billing records
• Usage logs and analytics data

After the retention period, data may be anonymized for research purposes or deleted entirely.

7. DATA SECURITY

We implement reasonable security measures to protect your information:

• Encryption of data in transit and at rest
• Secure cloud storage infrastructure
• Regular security audits and monitoring
• Access controls and authentication systems

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. INTERNATIONAL DATA TRANSFERS

We provide services to users worldwide. Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction.

9. YOUR PRIVACY RIGHTS

9.1 Account Deletion

You have the right to request deletion of your account and associated data. Contact us through our website contact form to initiate deletion.

9.2 Data Access and Correction

You can access and update your account information through your user dashboard. For other data access requests, contact us directly.

9.3 Marketing Communications

We currently do not send marketing emails, but you have the right to opt out of any future marketing communications.

9.4 Limitations

We do not currently provide:

• Data download or export functionality
• Granular data deletion options
• Real-time data portability

10. CHILDREN'S PRIVACY

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, contact us immediately.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

13. CONTACT US

For questions about this Privacy Policy or to exercise your privacy rights, contact us through our website contact form. We will respond to privacy inquiries within a reasonable timeframe.